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Frequently Asked Questions

Table Of Content
1. Why does my company need a web site?
2. Do I need to know anything about making web page?
3. Do I need to know programming?
4. Will I know the design first before you begin to make the site?
5. Can I change the design if I am not satisfy with it?
6. How long will you need to complete the whole site?
7. Can I change anything after you have completed the design?
8. I don't have hosting yet, do you provide this service?
9. Do you provide web site monitoring service?
10. Will I need to pay for updates?
11. Will you help my company to make the same pages with a second language?
12. How much do I need to pay for deposit?
13. How much do I need to pay to get the web pages?
14. What should I do if my questions are not listed here?

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1. Why does my company need a web site?
Nowadays, about 80% of people in Hong Kong already have Internet access, they begin to search and contact companies from the web. It is very important for a company to have a web site to promote thier products or services, and get new clients from Internet. If you don't have a site, it is hard for people to find you, thus, you may lose sales.

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2. Do I need to know anything about making web page?
No. You don't need to have any knowledge about making web pages, this is our job, in fact, we will design the site for you. So, you don't need to worry about it, you just need to sit back, relax and get ready to receive new clients.

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3. Do I need to know programming?
No. You don't need to have programming knowledge, any perl scripts or other scripts will be done by us. If you don't mind, we can also help you to upload and do all the settings for your site, so you don't need to do a single step.                 

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4. Will I know the design first before you begin to make the site?
Yes. Before we start making your site, we will first let you see the initial design. This period is called the Approval Period, and during this period, you can tell us to change parts of the design, or to re-design. Until the apporval, we will start to make the contents of the site.

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5. Can I change the design if I am not satisfy with it?
You can ONLY change the design within the Approval Period. After that you may need to pay for changes of design.

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6. How long will you need to complete the whole site?
After the Approval Period, we will start making the contents. This will probably last for 2-4 weeks.

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7. Can I change anything after you have completed the design?
Yes. After the completion of the site, we will mail you the GIF of all the web pages. You can then check the contents of the pages, and tell us to change the contents. However, the design of the site can not be changed. This period will only last for 7 days.

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8. I don't have hosting yet, do you provide this service?
Yes. We are currently providing hosting service, we only charge $200 per year for 100MB. You may click here to learn more about the hosting service.

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9. Do you provide web site monitoring service?
Yes. We can monitor the site for you and we will update the site for you whenever you want, and we will charge at a resonable monthly price. You may click here to see the site monitoring price list.

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10. Will I need to pay for updates?
In each package, we already include pages that can be update for free each month for a year.

1399 Package: 2 pages update per month for 3 months
1999 Package: 3 pages update per month for 6 months
2999 Package: 6 pages update per month for a year
3999 Package: 12 pages update per month for a year

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11. Will you help my company to make the same pages with a second language?
Yes. If you order any one of our package, and pay us 20-45% of the package price, we will translate the contents to another language. However, we now only support translation of English or Tranditional Chinese Characters.

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12. How much do I need to pay for deposit?
You only need to pay 30% of the package price.

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13. How much do I need to pay to get the completed web pages?
After completion, we will mail you the GIF format of the web pages. Until you are satisfy with our design and the contents, and paid the rest 70%. We will immediately mail the HTML format of your site.

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14. What should I do if my questions are not listed here?
You may contact us at webdesign@hkeservice.com.

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